CROSBY, P. B. (1990). Let's talk quality: 96 questions you always wanted to ask Phil Crosby. New York, N.Y.: Penguin Books.
Chicago Style CitationCROSBY, Philip B. Let's Talk Quality: 96 Questions You Always Wanted to Ask Phil Crosby. New York, N.Y.: Penguin Books, 1990.
MLA CitationCROSBY, Philip B. Let's Talk Quality: 96 Questions You Always Wanted to Ask Phil Crosby. New York, N.Y.: Penguin Books, 1990.
Warning: These citations may not always be 100% accurate.