GOETSCH, D. L. (1997). Quality management: Introduction to total quality management for production, processing, and services. New Jersey: Prentice Hall.
Chicago Style CitationGOETSCH, David L. Quality Management: Introduction to Total Quality Management for Production, Processing, and Services. New Jersey: Prentice Hall, 1997.
MLA CitationGOETSCH, David L. Quality Management: Introduction to Total Quality Management for Production, Processing, and Services. New Jersey: Prentice Hall, 1997.
Warning: These citations may not always be 100% accurate.