APA Citation

PAYNE, S. (1997). Delivering customer service: How to win a competitive edge through managing customer relationships successfully (Deluxe Edition.). Hong Kong: Grolier International.

Chicago Style Citation

PAYNE, Shelia. Delivering Customer Service: How to Win a Competitive Edge Through Managing Customer Relationships Successfully. Deluxe Edition. Hong Kong: Grolier International, 1997.

MLA Citation

PAYNE, Shelia. Delivering Customer Service: How to Win a Competitive Edge Through Managing Customer Relationships Successfully. Deluxe Edition. Hong Kong: Grolier International, 1997.

Warning: These citations may not always be 100% accurate.