APA Citation

CHANG, R. Y., & Kelly, P. K. (1995). Improving through benchmarking: A practical guide to achieving peak process performance. London: Kogan Page.

Chicago Style Citation

CHANG, Richard Y., and P. Keith Kelly. Improving Through Benchmarking: A Practical Guide to Achieving Peak Process Performance. London: Kogan Page, 1995.

MLA Citation

CHANG, Richard Y., and P. Keith Kelly. Improving Through Benchmarking: A Practical Guide to Achieving Peak Process Performance. London: Kogan Page, 1995.

Warning: These citations may not always be 100% accurate.