APA Citation

Michelli, J. A. (2012). The Zappos experience: 5 principles to inspire, engage, and wow. New York: McGraw-Hill.

Chicago Style Citation

Michelli, Joseph A. The Zappos Experience: 5 Principles to Inspire, Engage, and Wow. New York: McGraw-Hill, 2012.

MLA Citation

Michelli, Joseph A. The Zappos Experience: 5 Principles to Inspire, Engage, and Wow. New York: McGraw-Hill, 2012.

Warning: These citations may not always be 100% accurate.