APA Citation

CHASTON, I. (1993). Customer-focused marketing: Actions for delivering greater internal and external customer satisfaction. London: McGraw-Hill Book Co..

Chicago Style Citation

CHASTON, Ian. Customer-focused Marketing: Actions for Delivering Greater Internal and External Customer Satisfaction. London: McGraw-Hill Book Co., 1993.

MLA Citation

CHASTON, Ian. Customer-focused Marketing: Actions for Delivering Greater Internal and External Customer Satisfaction. London: McGraw-Hill Book Co., 1993.

Warning: These citations may not always be 100% accurate.