(2001). A glossary of productivity and quality terminologies. Petaling Jaya: Perbadanan Produktiviti Negara.
Chicago Style CitationA Glossary of Productivity and Quality Terminologies. Petaling Jaya: Perbadanan Produktiviti Negara, 2001.
MLA CitationA Glossary of Productivity and Quality Terminologies. Petaling Jaya: Perbadanan Produktiviti Negara, 2001.
Warning: These citations may not always be 100% accurate.