APA Citation

LITTLE, W. A. (1995). Shared expectations: Sustaining customer relationships. Portland, Or.: Productivity Press.

Chicago Style Citation

LITTLE, Wayne A. Shared Expectations: Sustaining Customer Relationships. Portland, Or.: Productivity Press, 1995.

MLA Citation

LITTLE, Wayne A. Shared Expectations: Sustaining Customer Relationships. Portland, Or.: Productivity Press, 1995.

Warning: These citations may not always be 100% accurate.