BYHAM, W. C., & Cox, J. 1. (1998). Zapp!: The lightning of empowerment : how to improve quality, productivity, and employee satisfaction (Rev. Ballantine books ed.). New York: Ballantine Pub. Group.
Chicago Style CitationBYHAM, William C., and Jeff 1951- Cox. Zapp!: The Lightning of Empowerment : How to Improve Quality, Productivity, and Employee Satisfaction. Rev. Ballantine books ed. New York: Ballantine Pub. Group, 1998.
MLA CitationBYHAM, William C., and Jeff 1951- Cox. Zapp!: The Lightning of Empowerment : How to Improve Quality, Productivity, and Employee Satisfaction. Rev. Ballantine books ed. New York: Ballantine Pub. Group, 1998.
Warning: These citations may not always be 100% accurate.