ஒத்த வளங்கள்: RETAIL CUSTOMER SERVICE MODULE /
- THE CUSTOMER'S ALWAYS WRONG : Stupid Things Shoppers Say /
- The journal of services marketing
- Customers.com : how to create a profitable business strategy for the internet and beyond /
- Managing service quality
- CRM at the speed of light : capturing and keeping customers in Internet real time /
- CRM at the speed of light : capturing and keeping customers in Internet real time /