The Role of Service Recovery in Post-purchase Consumer Behavior During COVID-19: A Malaysian Perspective

by Mazhar, M., Ting, D.H., Hussain, A., Nadeem, M.A., Ali, M.A., Tariq, U.
Published 2022
Institution: Universiti Teknologi Petronas

Effect of Online Reviews and Crowd Cues on Restaurant Choice of Customer: Moderating Role of Gender and Perceived Crowding

by Ali, M.A., Ting, D.H., Ahmad-ur-Rahman, M., Ali, S., Shear, F., Mazhar, M.
Published 2021
Institution: Universiti Teknologi Petronas

Does service recovery matter? Relationships among perceived recovery justice, recovery satisfaction and customer affection and repurchase intentions: the moderating role of gender

by Ali, M.A., Ting, D.H., Isha, A.S.N., Ahmad-Ur-Rehman, M., Ali, S.
Published 2022
Institution: Universiti Teknologi Petronas