Practical benchmarking : a manager's guide to creating a competitive advantage /

by COOK, Sarah
Published 1995
Call Number: 658.515 COO
Institution: Perbadanan Perpustakaan Awam Negeri Perak

Customer care : how to improve competitiveness, staff motivation and profitablity in today's service driven organization /

by Cook, Sarah
Published 1992
Call Number: 658.812 COO
Institution: Perbadanan Perpustakaan Awam Negeri Perak

How to improve your customer service /

by MACAULAY, Stephen.
Published 1993
Call Number: 658.812 MAC
Institution: Perbadanan Perpustakaan Awam Negeri Perak