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COOK, Sarah
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Practical benchmarking : a manager's guide to creating a competitive advantage /
by
COOK
,
Sarah
Published 1995
Call Number:
658.515 COO
Institution:
Perbadanan Perpustakaan Awam Negeri Perak
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Customer care : how to improve competitiveness, staff motivation and profitablity in today's service driven organization /
by
Cook
,
Sarah
Published 1992
Call Number:
658.812 COO
Institution:
Perbadanan Perpustakaan Awam Negeri Perak
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3
How to improve your customer service /
by
MACAULAY, Stephen.
Published 1993
Call Number:
658.812 MAC
Institution:
Perbadanan Perpustakaan Awam Negeri Perak
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Related Subjects
Consumer satisfaction
Customer relations
Customer services
Total quality management
Benchmarking
Management
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