APA Citation

HENON, P., & Altman, E. (2010). Assessing service quality: Satisfying the expectation of library customers (Second edition.). Chicago: American Library Association.

Chicago Style Citation

HENON, Peter, and Ellen Altman. Assessing Service Quality: Satisfying the Expectation of Library Customers. Second edition. Chicago: American Library Association, 2010.

MLA Citation

HENON, Peter, and Ellen Altman. Assessing Service Quality: Satisfying the Expectation of Library Customers. Second edition. Chicago: American Library Association, 2010.

Warning: These citations may not always be 100% accurate.