Assessing service quality : satisfying the expectation of library customers /
| Main Author: | HENON, Peter |
|---|---|
| Other Authors: | Altman, Ellen |
| Format: | Book |
| Call Number: | 025.5 HEN |
| Institution: | Perbadanan Perpustakaan Awam Negeri Perak |
| Library: | Main Library |
| Record Id / ISBN-0: | ppap.21958 / 9780838910214 |
| Online Public Access Catalog: | Perbadanan Perpustakaan Awam Negeri Perak |
| Published: |
Chicago
American Library Association
2010
|
| Edition: | Second edition |
| Subjects: | |
| Tags: |
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| Item Description: |
Included indexs |
|---|---|
| Physical Description: |
206p 28cm |
| Bibliography: |
Included bibliographic |
| ISBN: |
9780838910214 |