The balanced scorecard : translating strategy into action /
Here is the book - by the recognized architects of the Balanced Scorecard - that shows how managers can use this revolutionary tool to mobilize their people to fulfill the company's mission. More than just a measurement system, the Balanced Scorecard is a management system that can channel the...
| Main Author: | Kaplan, Robert S. |
|---|---|
| Other Authors: | Norton, D. P. |
| Format: | Book |
| Language: | English |
| Call Number: | HD56 .K35 1996 |
| Institution: | Perbadanan Perpustakaan Awam Negeri Perak |
| Library: | Main Library |
| Record Id / ISBN-0: | ppap.45465 / 0875846513 (alk. paper) |
| Online Public Access Catalog: | Perbadanan Perpustakaan Awam Negeri Perak |
| Published: |
Boston, Mass. :
Harvard Business School Press,
c1996.
|
| Subjects: | |
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Table of Contents:
- 1.
- Measurement and Management in the Information Age
- 2.
- Why Does Business Need a Balanced Scorecard?
- 3.
- Financial Perspective
- 4.
- Customer Perspective
- 5.
- Internal-Business-Process Perspective
- 6.
- Learning and Growth Perspective
- 7.
- Linking Balanced Scorecard Measures to Your Strategy
- 8.
- Structure and Strategy
- 9.
- Achieving Strategic Alignment: From Top to Bottom
- 10.
- Targets, Resource Allocation, Initiatives, and Budgets
- 11.
- Feedback and the Strategic Learning Process
- 12.
- Implementing a Balanced Scorecard Management Program
- Appendix.
- Building a Balanced Scorecard.