APA Citation

Oakland, J. S. (1994). Total quality management: The route to improving perfor mance (2nd ed.). Oxford: Butterworth-Heinemann.

Chicago Style Citation

Oakland, John S. Total Quality Management: The Route to Improving Perfor Mance. 2nd ed. Oxford: Butterworth-Heinemann, 1994.

MLA Citation

Oakland, John S. Total Quality Management: The Route to Improving Perfor Mance. 2nd ed. Oxford: Butterworth-Heinemann, 1994.

Warning: These citations may not always be 100% accurate.