CANNIEL, J. K. (1994). Turning lost customers into gol: --and the art of achieving zero defections. New York: AMACOM.
Chicago Style CitationCANNIEL, Joan Koob. Turning Lost Customers Into Gol: --and the Art of Achieving Zero Defections. New York: AMACOM, 1994.
MLA CitationCANNIEL, Joan Koob. Turning Lost Customers Into Gol: --and the Art of Achieving Zero Defections. New York: AMACOM, 1994.
Warning: These citations may not always be 100% accurate.