Turning lost customers into gol : --and the art of achieving zero defections /
| Main Author: | CANNIEL, Joan Koob. |
|---|---|
| Corporate Authors: | NetLibrary, Inc. |
| Format: | Book |
| Call Number: | 658.812 CAN |
| Institution: | Perbadanan Perpustakaan Awam Negeri Perak |
| Library: | Main Library |
| Record Id / ISBN-0: | ppap.8624 / 0585023034 |
| Online Public Access Catalog: | Perbadanan Perpustakaan Awam Negeri Perak |
| Published: |
New York :
AMACOM,
c1994
|
| Subjects: | |
| Tags: |
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| Physical Description: |
ix, 131 p. ill., 24cm. |
|---|---|
| Bibliography: |
Includes bibliographical references and index |
| ISBN: |
0585023034 |