APA Citation

ZEMKE, R. (1995). Service recovery: Fixing broken customers. Portland, Or.: Productivity Press.

Chicago Style Citation

ZEMKE, Ron. Service Recovery: Fixing Broken Customers. Portland, Or.: Productivity Press, 1995.

MLA Citation

ZEMKE, Ron. Service Recovery: Fixing Broken Customers. Portland, Or.: Productivity Press, 1995.

Warning: These citations may not always be 100% accurate.