Service recovery : fixing broken customers /
| Main Author: | ZEMKE, Ron. |
|---|---|
| Format: | Book |
| Call Number: | 658.812 ZEM |
| Institution: | Perbadanan Perpustakaan Awam Negeri Perak |
| Library: | Main Library |
| Record Id / ISBN-0: | ppap.8770 / 1563271508 |
| Online Public Access Catalog: | Perbadanan Perpustakaan Awam Negeri Perak |
| Published: |
Portland, Or. :
Productivity Press,
c1995
|
| Series: |
Management master series
|
| Subjects: | |
| Tags: |
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| Physical Description: |
x, 63, [8] p. ill., 21cm. |
|---|---|
| Bibliography: |
Includes bibliographical references |
| ISBN: |
1563271508 |