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|a HUGGINS, William, R
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| 245 |
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|a Getting tough customers to yes /
|c William R. Huggins
|
| 260 |
|
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|a Kuala Lumpur :
|b Synergy Book International,
|c 1999
|
| 300 |
|
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|a 284 p.
|b ill.,
|c 23cm.
|
| 500 |
|
|
|a Inludes index
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| 650 |
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|a Customer relations
|x Management
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| 943 |
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