Sources of conflict and conflict management styles in temporary work environment: A case of plant turnaround maintenance workers

This study explored common sources of conflict during plant turnaround maintenance (TAM) project and the intensity of these conflicts. Also examined are the conflict management styles used by TAM workers and how these choices are influenced by individual and organisational factors. Data was gathered...

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Main Authors: Musah, A.A., Ghazali, Z., Isha, S.N.A.
Format: Article
Institution: Universiti Teknologi Petronas
Record Id / ISBN-0: utp-eprints.19670 /
Published: Inderscience Enterprises Ltd. 2017
Online Access: https://www.scopus.com/inward/record.uri?eid=2-s2.0-85026301182&doi=10.1504%2fIJPOM.2017.085303&partnerID=40&md5=317dc3964097fd3b56f601d3fff06c36
http://eprints.utp.edu.my/19670/
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spelling utp-eprints.196702018-04-20T07:28:14Z Sources of conflict and conflict management styles in temporary work environment: A case of plant turnaround maintenance workers Musah, A.A. Ghazali, Z. Isha, S.N.A. This study explored common sources of conflict during plant turnaround maintenance (TAM) project and the intensity of these conflicts. Also examined are the conflict management styles used by TAM workers and how these choices are influenced by individual and organisational factors. Data was gathered from 21 petrochemical companies in East and West Malaysia. Results revealed the commonest sources of conflict are conflict over schedule and sequencing of work, communication breakdown and personality issues. Integrating was the most utilised conflict management style and the least used was compromising. The results also highlighted a predictive relationship between organisational and individual factors and conflict management style, reiterating the fact that organisational and individual characteristics contributes to the management of conflict. The findings were discussed in relation to conflict management in stable organisation. The novelty of this study lies in finding the major sources of conflict and conflict management styles in TAM in Malaysia. Copyright © 2017 Inderscience Enterprises Ltd. Inderscience Enterprises Ltd. 2017 Article PeerReviewed https://www.scopus.com/inward/record.uri?eid=2-s2.0-85026301182&doi=10.1504%2fIJPOM.2017.085303&partnerID=40&md5=317dc3964097fd3b56f601d3fff06c36 Musah, A.A. and Ghazali, Z. and Isha, S.N.A. (2017) Sources of conflict and conflict management styles in temporary work environment: A case of plant turnaround maintenance workers. International Journal of Project Organisation and Management, 9 (2). pp. 171-193. http://eprints.utp.edu.my/19670/
institution Universiti Teknologi Petronas
collection UTP Institutional Repository
description This study explored common sources of conflict during plant turnaround maintenance (TAM) project and the intensity of these conflicts. Also examined are the conflict management styles used by TAM workers and how these choices are influenced by individual and organisational factors. Data was gathered from 21 petrochemical companies in East and West Malaysia. Results revealed the commonest sources of conflict are conflict over schedule and sequencing of work, communication breakdown and personality issues. Integrating was the most utilised conflict management style and the least used was compromising. The results also highlighted a predictive relationship between organisational and individual factors and conflict management style, reiterating the fact that organisational and individual characteristics contributes to the management of conflict. The findings were discussed in relation to conflict management in stable organisation. The novelty of this study lies in finding the major sources of conflict and conflict management styles in TAM in Malaysia. Copyright © 2017 Inderscience Enterprises Ltd.
format Article
author Musah, A.A.
Ghazali, Z.
Isha, S.N.A.
spellingShingle Musah, A.A.
Ghazali, Z.
Isha, S.N.A.
Sources of conflict and conflict management styles in temporary work environment: A case of plant turnaround maintenance workers
author_sort Musah, A.A.
title Sources of conflict and conflict management styles in temporary work environment: A case of plant turnaround maintenance workers
title_short Sources of conflict and conflict management styles in temporary work environment: A case of plant turnaround maintenance workers
title_full Sources of conflict and conflict management styles in temporary work environment: A case of plant turnaround maintenance workers
title_fullStr Sources of conflict and conflict management styles in temporary work environment: A case of plant turnaround maintenance workers
title_full_unstemmed Sources of conflict and conflict management styles in temporary work environment: A case of plant turnaround maintenance workers
title_sort sources of conflict and conflict management styles in temporary work environment: a case of plant turnaround maintenance workers
publisher Inderscience Enterprises Ltd.
publishDate 2017
url https://www.scopus.com/inward/record.uri?eid=2-s2.0-85026301182&doi=10.1504%2fIJPOM.2017.085303&partnerID=40&md5=317dc3964097fd3b56f601d3fff06c36
http://eprints.utp.edu.my/19670/
_version_ 1741196244094550016
score 11.62408

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