The Moderation Influence of Power Distance on the Relationship between Technological Factors and the Successful Implementation of Citizen Relationship Management in the Public Sector
The revolution of information and communication technology and the widespread use of it in all aspects of daily life, whether on a personal or institutional level, leads to the increase demand of citizens to get advanced and integrated electronic services. This has pushed many government institution...
| Main Authors: | Alabri, S.D., Kamaruddin, S., Gilal, A.R., Jaafar, J., Aziz, I.A. |
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| Format: | Article |
| Institution: | Universiti Teknologi Petronas |
| Record Id / ISBN-0: | utp-eprints.23423 / |
| Published: |
Institute of Electrical and Electronics Engineers Inc.
2020
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| Online Access: |
https://www.scopus.com/inward/record.uri?eid=2-s2.0-85089306808&doi=10.1109%2fACCESS.2020.3010126&partnerID=40&md5=8feea19c7e3f60760f15592b71be74c8 http://eprints.utp.edu.my/23423/ |
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