Measuring Service Quality of a Multi-Disciplinary Engineering Course

A non-traditional engineering design course for undergraduates is introduced to simulate multi-disciplinary team setting in actual working environment. In the course, students of various engineering disciplines work in groups of six, to develop conceptual prototypes using fundamental engineering kno...

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Main Authors: Git, H. M., Sulaiman, S. A.
Format: Conference or Workshop Item
Institution: Universiti Teknologi Petronas
Record Id / ISBN-0: utp-eprints.2618 /
Published: 2010
Subjects:
Online Access: http://eprints.utp.edu.my/2618/1/RCEE2010_SERVQUAL_Paper_ID_64.pdf
http://eprints.utp.edu.my/2618/
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