Exploring the use of Enterprise Content Management Systems in replication types of organizations

Depending on the nature of businesses, the use of ECMS can be very different from one organization to another. However, current understanding on why and how such variation exists is limited. Therefore, the aim of this paper is to better understand how highly standardized businesses known as replicat...

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Main Authors: Arshad, N.I., Milton, S.K., Bosua, R.
Format: Conference or Workshop Item
Institution: Universiti Teknologi Petronas
Record Id / ISBN-0: utp-eprints.32499 /
Published: 2013
Online Access: https://www.scopus.com/inward/record.uri?eid=2-s2.0-84897847087&doi=10.1109%2fICRIIS.2013.6716678&partnerID=40&md5=f6b7545b9da157b55b34ce8f8f75c7df
http://eprints.utp.edu.my/32499/
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id utp-eprints.32499
recordtype eprints
spelling utp-eprints.324992022-03-29T14:04:06Z Exploring the use of Enterprise Content Management Systems in replication types of organizations Arshad, N.I. Milton, S.K. Bosua, R. Depending on the nature of businesses, the use of ECMS can be very different from one organization to another. However, current understanding on why and how such variation exists is limited. Therefore, the aim of this paper is to better understand how highly standardized businesses known as replication organizations use ECMS to support their business processes. This research takes a view that there is an interaction between organizational context, ECMS technologies and users that shaped the ways ECMS are used. A case study approach was used to study this interaction in two replication organizations. Arising from these case studies are insights into the differing interactions that occur between institutional, interpretive and technological conditions that shaped ECMS-use. Based on the comparisons of the two cases, this study has concluded that replication organizations may use ECMS in three ways, for: (1) information sharing that supports a standardized process structure, (2) building custom workflows that support standardized processes, and (3) analysis and decision making. These findings make a significant contribution in such that there is a guide for organizations that are highly standardized to support employees in achieving their intended ECMS-use, to understand reasons for ECMS failures and underutilization and to exploit technologies investments. © 2013 IEEE. 2013 Conference or Workshop Item NonPeerReviewed https://www.scopus.com/inward/record.uri?eid=2-s2.0-84897847087&doi=10.1109%2fICRIIS.2013.6716678&partnerID=40&md5=f6b7545b9da157b55b34ce8f8f75c7df Arshad, N.I. and Milton, S.K. and Bosua, R. (2013) Exploring the use of Enterprise Content Management Systems in replication types of organizations. In: UNSPECIFIED. http://eprints.utp.edu.my/32499/
institution Universiti Teknologi Petronas
collection UTP Institutional Repository
description Depending on the nature of businesses, the use of ECMS can be very different from one organization to another. However, current understanding on why and how such variation exists is limited. Therefore, the aim of this paper is to better understand how highly standardized businesses known as replication organizations use ECMS to support their business processes. This research takes a view that there is an interaction between organizational context, ECMS technologies and users that shaped the ways ECMS are used. A case study approach was used to study this interaction in two replication organizations. Arising from these case studies are insights into the differing interactions that occur between institutional, interpretive and technological conditions that shaped ECMS-use. Based on the comparisons of the two cases, this study has concluded that replication organizations may use ECMS in three ways, for: (1) information sharing that supports a standardized process structure, (2) building custom workflows that support standardized processes, and (3) analysis and decision making. These findings make a significant contribution in such that there is a guide for organizations that are highly standardized to support employees in achieving their intended ECMS-use, to understand reasons for ECMS failures and underutilization and to exploit technologies investments. © 2013 IEEE.
format Conference or Workshop Item
author Arshad, N.I.
Milton, S.K.
Bosua, R.
spellingShingle Arshad, N.I.
Milton, S.K.
Bosua, R.
Exploring the use of Enterprise Content Management Systems in replication types of organizations
author_sort Arshad, N.I.
title Exploring the use of Enterprise Content Management Systems in replication types of organizations
title_short Exploring the use of Enterprise Content Management Systems in replication types of organizations
title_full Exploring the use of Enterprise Content Management Systems in replication types of organizations
title_fullStr Exploring the use of Enterprise Content Management Systems in replication types of organizations
title_full_unstemmed Exploring the use of Enterprise Content Management Systems in replication types of organizations
title_sort exploring the use of enterprise content management systems in replication types of organizations
publishDate 2013
url https://www.scopus.com/inward/record.uri?eid=2-s2.0-84897847087&doi=10.1109%2fICRIIS.2013.6716678&partnerID=40&md5=f6b7545b9da157b55b34ce8f8f75c7df
http://eprints.utp.edu.my/32499/
_version_ 1741197742088126464
score 11.62408

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