Engaging employees in value cocreation: interplay among firm, employee, and supervisor 让å��å·¥å��ä¸�ä»·å�¼å ±å��ï¼�å ¬å�¸ã��å��å·¥å��主管ä¹�é�´ç��ç�¸äº�ä½�ç�¨
Research on value cocreation with customers is considerable, yet questions remain regarding whether and how to engage frontline employees (FLEs) in such efforts. Adopting the ability�motivation�opportunity perspective, we conceptualize service firms� interaction capabilities as ability, employ...
| Main Authors: | Amin, M., Chan, K.W., Shamim, A., Ghazali, Z.B., Lai, F.-W. |
|---|---|
| Format: | Article |
| Institution: | Universiti Teknologi Petronas |
| Record Id / ISBN-0: | utp-eprints.33239 / |
| Published: |
Routledge
2022
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| Online Access: |
https://www.scopus.com/inward/record.uri?eid=2-s2.0-85129138113&doi=10.1080%2f02642069.2022.2056164&partnerID=40&md5=0b407fd407fa161c6e50bcbb08b04626 http://eprints.utp.edu.my/33239/ |
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