IMPROVING PATIENT'S SATISFACTION USING LEAN HEALTHCARE AND KANO MODEL
Patient’s satisfaction in the hospitals is one of the most important factor in determining the successfulness of the treatment given. In increasing the patient’s satisfaction particularly in public hospitals, the lean healthcare concept and Kano model were used to address this issue. Patient’s satis...
| Main Author: | SEENI MOHAMED, MUHAMMAD ANWAR IBRAHIM |
|---|---|
| Format: | Final Year Project |
| Language: | English |
| Institution: | Universiti Teknologi Petronas |
| Record Id / ISBN-0: | utp-utpedia.17934 / |
| Published: |
IRC
2017
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| Subjects: | |
| Online Access: |
http://utpedia.utp.edu.my/17934/1/1.%20FYP_Dissertation_Anwar_18249.pdf http://utpedia.utp.edu.my/17934/ |
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