AN INTERACTIVE CHATBOT FOR PREDICTIVE DASHBOARD

In the early days, customer service is always human. So, whenever user or customer faces any problem, they will always have to interact with customer service. However, human cannot always attend user and therefore user will have a hard time in trying to contact the service. So, with the curren...

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Main Author: Zulkifli, Nurzulaikha
Format: Final Year Project
Language: English
Institution: Universiti Teknologi Petronas
Record Id / ISBN-0: utp-utpedia.21782 /
Published: IRC 2020
Subjects:
Q Science (General)
Online Access: http://utpedia.utp.edu.my/21782/1/23262_Nurzulaikha.pdf
http://utpedia.utp.edu.my/21782/
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spelling utp-utpedia.217822021-09-23T23:38:17Z http://utpedia.utp.edu.my/21782/ AN INTERACTIVE CHATBOT FOR PREDICTIVE DASHBOARD Zulkifli, Nurzulaikha Q Science (General) In the early days, customer service is always human. So, whenever user or customer faces any problem, they will always have to interact with customer service. However, human cannot always attend user and therefore user will have a hard time in trying to contact the service. So, with the current technology with AI driven will help to guide and solving user queries. Although this technology has been introduced since ‘60s, the usage of the system in every business application is still new. Chatbot can increase business revenues and attract user as it can produce data in real-time as well as available 24/7. Nuruzzaman, Mohammad and Hussain, Omar (2018) mentioned that there is demand in AI capabilities as it remove human issues and able to provide 24-hout services. Hence, business can run all times. Chatbot at occurrence can be an independent software but also can be integrated to dashboard. Dashboard and chatbot both have the same functions in which help business strategy in decision making. Dashboard is where the information is gathered with data visualizations to display and insight and predict historical data for future vision. Therefore, with the help of AI tools, company will be able to mov forward and able to move at par with technology. IRC 2020-01 Final Year Project NonPeerReviewed application/pdf en http://utpedia.utp.edu.my/21782/1/23262_Nurzulaikha.pdf Zulkifli, Nurzulaikha (2020) AN INTERACTIVE CHATBOT FOR PREDICTIVE DASHBOARD. IRC, Universiti Teknologi PETRONAS. (Submitted)
institution Universiti Teknologi Petronas
collection UTPedia
language English
topic Q Science (General)
spellingShingle Q Science (General)
Zulkifli, Nurzulaikha
AN INTERACTIVE CHATBOT FOR PREDICTIVE DASHBOARD
description In the early days, customer service is always human. So, whenever user or customer faces any problem, they will always have to interact with customer service. However, human cannot always attend user and therefore user will have a hard time in trying to contact the service. So, with the current technology with AI driven will help to guide and solving user queries. Although this technology has been introduced since ‘60s, the usage of the system in every business application is still new. Chatbot can increase business revenues and attract user as it can produce data in real-time as well as available 24/7. Nuruzzaman, Mohammad and Hussain, Omar (2018) mentioned that there is demand in AI capabilities as it remove human issues and able to provide 24-hout services. Hence, business can run all times. Chatbot at occurrence can be an independent software but also can be integrated to dashboard. Dashboard and chatbot both have the same functions in which help business strategy in decision making. Dashboard is where the information is gathered with data visualizations to display and insight and predict historical data for future vision. Therefore, with the help of AI tools, company will be able to mov forward and able to move at par with technology.
format Final Year Project
author Zulkifli, Nurzulaikha
author_sort Zulkifli, Nurzulaikha
title AN INTERACTIVE CHATBOT FOR PREDICTIVE DASHBOARD
title_short AN INTERACTIVE CHATBOT FOR PREDICTIVE DASHBOARD
title_full AN INTERACTIVE CHATBOT FOR PREDICTIVE DASHBOARD
title_fullStr AN INTERACTIVE CHATBOT FOR PREDICTIVE DASHBOARD
title_full_unstemmed AN INTERACTIVE CHATBOT FOR PREDICTIVE DASHBOARD
title_sort interactive chatbot for predictive dashboard
publisher IRC
publishDate 2020
url http://utpedia.utp.edu.my/21782/1/23262_Nurzulaikha.pdf
http://utpedia.utp.edu.my/21782/
_version_ 1741195785619374080
score 11.62408

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