Customer retention strategies /

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Bibliographic Details
Main Author:	Nek Kamal Yeop Yunus (Author)
Format:	Book
Language:	English
Published:	Tanjong Malim, Perak : Penerbit Universiti Pendidikan Sultan Idris, 2013
Subjects:	Customer services > Management Consumer satisfaction > Evaluation
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100	0		\|a Nek Kamal Yeop Yunus, \|e author.
245	1	0	\|a Customer retention strategies / \|c Nek Kamal Yeop Yunus
264		1	\|a Tanjong Malim, Perak : \|b Penerbit Universiti Pendidikan Sultan Idris, \|c 2013
300			\|a xi, 139 pages : \|b illustrations ; \|c 23 cm
336			\|a text \|2 rdacontent
337			\|a unmediated \|2 rdamedia
338			\|a volume \|2 rdacarrier
500			\|a Includes index
504			\|a Bibliography: p. [113]-136
599			\|a LULUS
650	1	0	\|a Customer services \|x Management
650	2	0	\|a Consumer satisfaction \|x Evaluation
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