LINKING SERVICE CLIMATE WITH CUSTOMER SATISFACTION IN PERAK HOTEL INDUSTRY : A STUDY FROM SERVICE PROVIDER PERSPECTIVE /
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| المؤلفون الرئيسيون: | , , , , , , |
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| التنسيق: | مقال |
| اللغة: | الإنجليزية |
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| 090 | 0 | 0 | |a 657.7 |b INT |c f |d M |
| 100 | 1 | |a Yip, Yen-San, |e author. | |
| 245 | 1 | 0 | |a LINKING SERVICE CLIMATE WITH CUSTOMER SATISFACTION IN PERAK HOTEL INDUSTRY : |b A STUDY FROM SERVICE PROVIDER PERSPECTIVE / |c Yen-San, Yip, Chun-Siang, H'ng, Kok-Tiang, Khor, Jih-Yuan, Tan, Gah-Yee, Yap, Chai-Thing, Tan, Shwu-Shing, Ng |
| 504 | |a Bibliography: pages 328-331 | ||
| 650 | 1 | 0 | |a Hotels |x Management |
| 650 | 2 | 0 | |a Consumer satisfaction |
| 700 | 1 | |a H'ng, Chun-Siang, |e author. | |
| 700 | 1 | |a Khor, Kok-Tiang, |e author. | |
| 700 | 1 | |a Tan, Jih-Yuan, |e author. | |
| 700 | 1 | |a Yap, Gah-Yee, |e author. | |
| 700 | 1 | |a Tan, Chai-Thing, |e author. | |
| 700 | 1 | |a Ng, Shwu-Shing, |e author. | |
| 773 | 0 | |7 m2am |w (PNM)000866796 |a International Conference on Business, Accounting, Finance and Economics (6th : 2018 : Petaling Jaya, Selangor) |t The Challenges of Change : International Conference on Business, Accounting, Finance and Economics 2018 : E-Proceeding, Universiti Tunku Abdul Rahman, Kampar, Perak Malaysia, 4th & 5th Oct, 2018 / organized by Faculty of Business and Finance, Universiti Tunku Abdul Rahman |z 9789672244004 |g pages 319-342 | |
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