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| LEADER |
00952nam a22002537a 4500 |
| 003 |
PPANPk |
| 005 |
20150420094355.0 |
| 008 |
150420b xxu||||| |||| 00| 0 eng d |
| 020 |
|
|
|a 9780071749589 :
|c RM80.25
|
| 040 |
|
|
|c PPANPk
|
| 082 |
0 |
4 |
|a 658.872 MIC
|2 23
|
| 090 |
0 |
0 |
|a 658.872
|b MIC
|
| 100 |
1 |
|
|a Michelli, Joseph A.,
|d 1960-
|
| 245 |
|
|
|a The Zappos experience :
|b 5 principles to inspire, engage, and wow /
|c Joseph Michelli.
|
| 260 |
|
|
|a New York :
|b McGraw-Hill,
|c c2012.
|
| 300 |
|
|
|a xiii, 302 p. :
|b ill. ;
|c 22 cm.
|
| 504 |
|
|
|a Includes bibliographical references.
|
| 650 |
1 |
0 |
|a Customer services
|
| 650 |
2 |
0 |
|a Mail-order business
|x Management.
|
| 650 |
2 |
0 |
|a Electronic commerce
|x Management
|
| 650 |
2 |
0 |
|a Retail trade
|x Management
|
| 942 |
|
|
|2 ddc
|c BK
|
| 999 |
|
|
|c 53280
|d 53280
|
| 952 |
|
|
|0 0
|1 0
|2 ddc
|4 0
|6 LC_658_872000000000000_MIC
|7 0
|8 NFIC
|9 471748
|a K4
|b K4
|c LC
|d 2015-04-20
|g 80.24
|l 2
|o LC 658.872 MIC
|p 0009855464
|r 2017-07-25
|s 2017-07-10
|w 2015-04-20
|y BK
|z LC
|
