Building bridges to customers /
| Main Author: | MICHAELSON, Gerald A. |
|---|---|
| Format: | Book |
| Call Number: | 658.812 MIC |
| Institution: | Perbadanan Perpustakaan Awam Negeri Perak |
| Library: | Main Library |
| Record Id / ISBN-0: | ppap.8768 / 1563271478 (hbk.) |
| Online Public Access Catalog: | Perbadanan Perpustakaan Awam Negeri Perak |
| Published: |
Portland, Or :
Productivity Press,
c1995
|
| Series: |
Management master series
|
| Subjects: | |
| Tags: |
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| LEADER | 00939pam a2200229 4500 | ||
|---|---|---|---|
| 001 | 0000020620 | ||
| 008 | 140516s9999 000 0 | ||
| 020 | |a 1563271478 (hbk.) | ||
| 090 | 0 | 0 | |a 658.812 |b MIC |
| 100 | 1 | |a MICHAELSON, Gerald A. | |
| 245 | 1 | 0 | |a Building bridges to customers / |c Gerald A. Michaelson |
| 260 | |a Portland, Or : |b Productivity Press, |c c1995 | ||
| 300 | |a viii, 69 p., |c 21cm. | ||
| 490 | 0 | |a Management master series | |
| 500 | |a Includes bibliographical references and index | ||
| 505 | 0 | 0 | |a 1. Basic Engineering -- 2. Blueprints for Great Bridges -- 3. Summary: Guiding Principles -- 4. The Role of Management - Leaders Must Lead. |
| 650 | 0 | |a Consumer satisfaction. | |
| 650 | 0 | |a Customer relations. | |
| 650 | 0 | |a Customer services. | |
| 943 | |2 ddc |c BK |k 658.812.MIC | ||
| 999 | |c 8768 |d 8768 | ||
| 952 | |0 0 |1 0 |4 0 |6 658_812000000000000_MIC |7 0 |9 16360 |a HQ |b HQ |c OS |d 2014-05-19 |o 658.812.MIC |p 0000066798 |r 2014-05-19 |w 2014-05-19 |y BK | ||