An Empirical Study of User Support Tools in Open Source Software
End users' positive response is essential for the success of any software. This is true for both commercial and Open Source Software (OSS). OSS is popular not only because of its availability, which is usually free but due to the user support it provides, generally through public platforms. The...
| Main Authors: | Raza, A., Capretz, L.F., Basri, S.B. |
|---|---|
| Format: | Conference or Workshop Item |
| Institution: | Universiti Teknologi Petronas |
| Record Id / ISBN-0: | utp-eprints.23631 / |
| Published: |
IEEE Computer Society
2019
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| Online Access: |
https://www.scopus.com/inward/record.uri?eid=2-s2.0-85075785939&doi=10.1109%2fICCA.2019.8899935&partnerID=40&md5=9a40e08b86bbd3dde54ae234db4f96e8 http://eprints.utp.edu.my/23631/ |
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