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LINKING SERVICE CLIMATE WITH CUSTOMER SATISFACTION IN PERAK HOTEL INDUSTRY : A STUDY FROM SERVICE PROVIDER PERSPECTIVE /

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Main Authors: Yip, Yen-San (Author), H'ng, Chun-Siang (Author), Khor, Kok-Tiang (Author), Tan, Jih-Yuan (Author), Yap, Gah-Yee (Author), Tan, Chai-Thing (Author), Ng, Shwu-Shing (Author)
格式: 文件
语言:英语
主题:
Hotels > Management
Consumer satisfaction
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