Assessing service quality : satisfying the expectation of library customers /
| Main Author: | HENON, Peter |
|---|---|
| Other Authors: | Altman, Ellen |
| Format: | Book |
| Call Number: | 025.5 HEN |
| Institution: | Perbadanan Perpustakaan Awam Negeri Perak |
| Library: | Main Library |
| Record Id / ISBN-0: | ppap.21958 / 9780838910214 |
| Online Public Access Catalog: | Perbadanan Perpustakaan Awam Negeri Perak |
| Published: |
Chicago
American Library Association
2010
|
| Edition: | Second edition |
| Subjects: | |
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| 100 | 1 | |a HENON, Peter | |
| 245 | 1 | 0 | |a Assessing service quality : |b satisfying the expectation of library customers / |c Peter Henon, Ellen Altman |
| 250 | |a Second edition | ||
| 260 | |a Chicago |b American Library Association |c 2010 | ||
| 300 | |a 206p |c 28cm | ||
| 500 | |a Included indexs | ||
| 504 | |a Included bibliographic | ||
| 650 | 0 | |a Public services(Libraries) |y Evaluation | |
| 650 | 0 | |a Public services(Libraries) |y Evaluation |z United States | |
| 700 | 0 | |a Altman, Ellen | |
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| 999 | |c 21958 |d 21958 | ||
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