Delivering customer service : how to win a competitive edge through managing customer relationships successfully /
| Main Author: | PAYNE, Shelia |
|---|---|
| Format: | Book |
| Call Number: | 650 PAY |
| Institution: | Perbadanan Perpustakaan Awam Negeri Perak |
| Library: | Main Library |
| Record Id / ISBN-0: | ppap.31270 / 0717297403 |
| Online Public Access Catalog: | Perbadanan Perpustakaan Awam Negeri Perak |
| Published: |
Hong Kong :
Grolier International,
1997
|
| Edition: | Deluxe Edition |
| Series: |
Grolier Business Library
|
| Subjects: | |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| LEADER | 00794pam a2200205 4500 | ||
|---|---|---|---|
| 001 | 0000049947 | ||
| 008 | 010615s9999 000 0 | ||
| 020 | |a 0717297403 |c RM50.00 | ||
| 090 | 0 | 0 | |a 650 |b PAY |
| 100 | 1 | |a PAYNE, Shelia | |
| 245 | 1 | 0 | |a Delivering customer service : |b how to win a competitive edge through managing customer relationships successfully / |c Shelia Payne |
| 250 | |a Deluxe Edition | ||
| 260 | |a Hong Kong : |b Grolier International, |c 1997 | ||
| 300 | |a 188 p. : |b ill., |c 24 cm | ||
| 490 | 0 | |a Grolier Business Library | |
| 504 | |a Includes bibliography references and index | ||
| 650 | 0 | |a Customer service | |
| 942 | |2 ddc |c BK | ||
| 999 | |c 31270 |d 31270 | ||
| 952 | |0 0 |1 0 |2 dcc |4 0 |6 650_000000000000000_PAY |7 0 |9 265881 |a HQ |b HQ |c REF |d 2014-06-21 |o 650 PAY |p 0000518329 |r 2014-06-21 |w 2014-06-21 |y BK | ||