|
|
|
|
| LEADER |
01450nam a22002897a 4500 |
| 003 |
PPANPk |
| 005 |
20150318140704.0 |
| 008 |
150318b xxu||||| |||| 00| 0 eng d |
| 020 |
|
|
|a 9780230247819 (hbk.)
|
| 020 |
|
|
|a 0230247814 (hbk.)
|
| 040 |
|
|
|c PPANPk
|
| 050 |
0 |
0 |
|a HF5415.5
|b .S532 2010
|
| 082 |
0 |
4 |
|a 658.812 SHA
|2 22
|
| 100 |
1 |
|
|a Shaw, Colin,
|d 1958-
|
| 245 |
1 |
0 |
|a Customer experience :
|b future trends and insights /
|c Colin Shaw, Qaalfa Dibeehi, Steven Walden.
|
| 260 |
|
|
|a Houndmills, Basingstoke, Hampshire ;
|a New York :
|b Palgrave Macmillan,
|c 2010.
|
| 300 |
|
|
|a xvii, 199 p. :
|b ill. ;
|c 25 cm.
|
| 504 |
|
|
|a Includes bibliographical references (p. 187) and index.
|
| 650 |
|
0 |
|a Customer relations
|x Management.
|
| 700 |
1 |
|
|a Dibeehi, Qaalfa.
|
| 700 |
1 |
|
|a Walden, Steven.
|
| 942 |
|
|
|2 ddc
|c BK
|
| 999 |
|
|
|c 50296
|d 50296
|
| 952 |
|
|
|0 0
|1 0
|2 ddc
|4 0
|6 658_812000000000000_SHA
|7 0
|9 460478
|a PDH
|b PDH
|c OS
|d 2015-02-13
|o 658.812 SHA
|p 0009844061
|r 2015-02-13
|w 2015-02-13
|y BK
|
| 952 |
|
|
|0 0
|1 0
|2 ddc
|4 0
|6 R_658_812000000000000_SHA
|7 0
|8 REF
|9 468262
|a HQ
|b HQ
|c REF
|d 2015-03-18
|g 168.00
|o R 658.812 SHA
|p 0009852064
|r 2015-03-18
|w 2015-03-18
|y BK
|z R
|
| 952 |
|
|
|0 0
|1 0
|2 ddc
|4 0
|6 658_812000000000000_SHA
|7 0
|8 NFIC
|9 468263
|a HQ
|b HQ
|c OS
|d 2015-03-18
|g 168.00
|o 658.812 SHA
|p 0009852065
|r 2015-03-18
|w 2015-03-18
|y BK
|
| 952 |
|
|
|0 0
|1 0
|2 ddc
|4 0
|6 658_812000000000000_SHA
|7 0
|8 NFIC
|9 468264
|a HQ
|b HQ
|c OS
|d 2015-03-18
|g 168.00
|l 1
|o 658.812 SHA
|p 0009852066
|r 2015-10-02
|s 2015-10-01
|w 2015-03-18
|y BK
|
