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|a Oakland, John S.
|
| 245 |
1 |
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|a Total quality management :
|b the route to improving perfor mance /
|c John S. Oakland
|
| 250 |
|
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|a 2nd ed.
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| 260 |
|
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|a Oxford :
|b Butterworth-Heinemann,
|c 1994
|
| 300 |
0 |
0 |
|a x, 463p. :
|b ill. ;
|c 24cm
|
| 500 |
|
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|a Includes index
|
| 504 |
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|a Bibliography: p.[448]-456
|
| 650 |
|
0 |
|a Quality control
|
| 650 |
|
0 |
|a Total quality management
|
| 942 |
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