Turning lost customers into gol : --and the art of achieving zero defections /
| Main Author: | CANNIEL, Joan Koob. |
|---|---|
| Corporate Authors: | NetLibrary, Inc. |
| Format: | Book |
| Call Number: | 658.812 CAN |
| Institution: | Perbadanan Perpustakaan Awam Negeri Perak |
| Library: | Main Library |
| Record Id / ISBN-0: | ppap.8624 / 0585023034 |
| Online Public Access Catalog: | Perbadanan Perpustakaan Awam Negeri Perak |
| Published: |
New York :
AMACOM,
c1994
|
| Subjects: | |
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| LEADER | 00799pam a2200217 4500 | ||
|---|---|---|---|
| 001 | 0000020358 | ||
| 008 | 140516s9999 000 0 | ||
| 020 | |a 0585023034 | ||
| 090 | 0 | 0 | |a 658.812 |b CAN |
| 100 | 1 | |a CANNIEL, Joan Koob. | |
| 245 | 1 | 0 | |a Turning lost customers into gol : |b --and the art of achieving zero defections / |c Joan Koob Cannie |
| 260 | |a New York : |b AMACOM, |c c1994 | ||
| 300 | |a ix, 131 p. |b ill., |c 24cm. | ||
| 504 | |a Includes bibliographical references and index | ||
| 650 | 0 | |a Consumer satisfaction. | |
| 650 | 0 | |a Customer relations. | |
| 650 | 0 | |a Customer services. | |
| 710 | 2 | |a NetLibrary, Inc. | |
| 943 | |2 ddc |c BK |k 658.812.CAN | ||
| 999 | |c 8624 |d 8624 | ||
| 952 | |0 0 |1 0 |4 0 |6 658_812000000000000_CAN |7 0 |9 16179 |a HQ |b HQ |c OS |d 2014-05-19 |o 658.812.CAN |p 0000065914 |r 2014-05-19 |w 2014-05-19 |y BK | ||