Measurement model of e-SQ dimensions and users' satisfaction in Malaysia IHL
Quality of e-service is one of the critical factors that decide the success or failure of organizations. It may increase competitive advantages as well as enhance the relationships with the customers. Achieving high e-service quality and user satisfaction are challenging since they depend fundamenta...
| Main Authors: | Al-Nuaimi, I.T.I., Mahmood, A.K.B., Mustapha, E.E., Jebur, H.H. |
|---|---|
| Format: | Conference or Workshop Item |
| Institution: | Universiti Teknologi Petronas |
| Record Id / ISBN-0: | utp-eprints.30465 / |
| Published: |
Institute of Electrical and Electronics Engineers Inc.
2016
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| Online Access: |
https://www.scopus.com/inward/record.uri?eid=2-s2.0-85010447499&doi=10.1109%2fICCOINS.2016.7783189&partnerID=40&md5=c7df10cd01bb5b256f4c205e7d6c5a2b http://eprints.utp.edu.my/30465/ |
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