Development and Validation of Dimensions For Measuring The Relationship Between E-Service Quality and User Satisfaction
Quality of e-service is one of the significant factors that determine the success or failure of organizations. It may contribute to the competitive advantages as well as improve the relationships with the clients. Attaining high e-service quality (e-SQ) and user satisfaction are challenging since th...
| Main Author: | ISMAIL AL-NUAIMI, IHAM TARIQ |
|---|---|
| Format: | Thesis |
| Language: | English |
| Institution: | Universiti Teknologi Petronas |
| Record Id / ISBN-0: | utp-utpedia.22048 / |
| Published: |
2017
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| Subjects: | |
| Online Access: |
http://utpedia.utp.edu.my/22048/1/IhamTariq%20Ismail.pdf http://utpedia.utp.edu.my/22048/ |
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