Customer satisfaction and service quality in higher education : utilizing servqual models and structural equation modeling (SEM) /

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Bibliographic Details
Main Author:	Wan Salmuni Wan Mustaffa
Other Authors:	Khuan, Wai Bing
Format:	Article
Language:	English
Subjects:	Consumer satisfaction > Research Universities and colleges > Public relations > Research
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MARC


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245	1	0	\|a Customer satisfaction and service quality in higher education : \|b utilizing servqual models and structural equation modeling (SEM) / \|c Wan Salmuni Wan Mustaffa, Khuan Wai Bing
504			\|a Bibliography: p. 132-134
650	1	0	\|a Consumer satisfaction \|x Research
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773	0		\|7 nnas \|w (PNM)000671097 \|d Tanjung Malim, Perak :; Fakulti Pengurusan dan Ekonomi, Universiti Pendidikan Sultan Idris,; 2011- \|k PNM Vol. 1, ssue 1 (2011)- \|t MANAGEMENT RESEARCH JOURNAL \|x 2232-0660 \|g Vol. 1, issue 1 (2011), p. 117-134
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