Customer satisfaction and service quality in higher education : utilizing servqual models and structural equation modeling (SEM) /

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书目详细资料
主要作者:	Wan Salmuni Wan Mustaffa
其他作者:	Khuan, Wai Bing
格式:	文件
语言:	英语
主题:	Consumer satisfaction > Research Universities and colleges > Public relations > Research
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