Return on quality : measuring the financial impact of your company's quest for quality /
| Main Author: | RUST, Roland T. |
|---|---|
| Other Authors: | Keiningham, Timothy L., Zahorik, Anthony J. |
| Format: | Book |
| Call Number: | 658.4013 RUS |
| Institution: | Perbadanan Perpustakaan Awam Negeri Perak |
| Library: | Main Library |
| Record Id / ISBN-0: | ppap.4278 / 1557385475 |
| Online Public Access Catalog: | Perbadanan Perpustakaan Awam Negeri Perak |
| Published: |
Chicago, Ill. :
Probus Pub. Co.,
c1994
|
| Subjects: | |
| Tags: |
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| Item Description: |
ROQ Model Diskette (order no. 547D) with two sample data sets, designed to accompany appendices in book, available by special order |
|---|---|
| Physical Description: |
xx, 225 p. ill., 24cm. |
| Bibliography: |
Includes and index |
| ISBN: |
1557385475 |