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|a 658.4013
|b RUS
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| 100 |
1 |
|
|a RUST, Roland T.
|
| 245 |
1 |
0 |
|a Return on quality :
|b measuring the financial impact of your company's quest for quality /
|c Roland T. Rust, Anthony J. Zahorik, Timothy L. Keiningham
|
| 260 |
|
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|a Chicago, Ill. :
|b Probus Pub. Co.,
|c c1994
|
| 300 |
|
|
|a xx, 225 p.
|b ill.,
|c 24cm.
|
| 500 |
|
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|a ROQ Model Diskette (order no. 547D) with two sample data sets, designed to accompany appendices in book, available by special order
|
| 504 |
|
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|a Includes and index
|
| 650 |
|
0 |
|a Total quality management
|x Evaluation.
|
| 650 |
|
0 |
|a Total quality management.
|
| 700 |
1 |
|
|a Keiningham, Timothy L.
|
| 700 |
1 |
|
|a Zahorik, Anthony J.
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| 943 |
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|c BK
|k 658.4013.RUS
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