Service recovery : fixing broken customers /
| Main Author: | ZEMKE, Ron. |
|---|---|
| Format: | Book |
| Call Number: | 658.812 ZEM |
| Institution: | Perbadanan Perpustakaan Awam Negeri Perak |
| Library: | Main Library |
| Record Id / ISBN-0: | ppap.8770 / 1563271508 |
| Online Public Access Catalog: | Perbadanan Perpustakaan Awam Negeri Perak |
| Published: |
Portland, Or. :
Productivity Press,
c1995
|
| Series: |
Management master series
|
| Subjects: | |
| Tags: |
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| LEADER | 00734pam a2200205 4500 | ||
|---|---|---|---|
| 001 | 0000020623 | ||
| 008 | 140516s9999 000 0 | ||
| 020 | |a 1563271508 | ||
| 090 | 0 | 0 | |a 658.812 |b ZEM |
| 100 | 1 | |a ZEMKE, Ron. | |
| 245 | 1 | 0 | |a Service recovery : |b fixing broken customers / |c Ron Zemke |
| 260 | |a Portland, Or. : |b Productivity Press, |c c1995 | ||
| 300 | |a x, 63, [8] p. |b ill., |c 21cm. | ||
| 490 | 0 | |a Management master series | |
| 504 | |a Includes bibliographical references | ||
| 650 | 0 | |a Consumer complaints. | |
| 650 | 0 | |a Consumer satisfaction. | |
| 943 | |2 ddc |c BK |k 658.812.ZEM | ||
| 999 | |c 8770 |d 8770 | ||
| 952 | |0 0 |1 0 |4 0 |6 658_812000000000000_ZEM |7 0 |9 16362 |a HQ |b HQ |c OS |d 2014-05-19 |o 658.812.ZEM |p 0000065985 |r 2014-05-19 |w 2014-05-19 |y BK | ||