Analysis of significant dimensions of e-service quality in Malaysian universities
The measure of e-service quality in higher education is very critical due to their importance in attracting students and retaining tuition-based returns. The literatures show lack of study on e-SQ in Malaysian universities. This gap should be considered because universities suffer from a continuous...
| Main Authors: | Al-Nuaimi, I.T.I., Mahmood, A.K.B., Mustapha, E.E., Jebur, H.H. |
|---|---|
| Format: | Conference or Workshop Item |
| Institution: | Universiti Teknologi Petronas |
| Record Id / ISBN-0: | utp-eprints.30934 / |
| Published: |
Institute of Electrical and Electronics Engineers Inc.
2016
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| Online Access: |
https://www.scopus.com/inward/record.uri?eid=2-s2.0-84995545620&doi=10.1109%2fISMSC.2015.7594049&partnerID=40&md5=b6f25e071bbb2f7c9980ac855d29cc62 http://eprints.utp.edu.my/30934/ |
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