Customer-focused marketing : actions for delivering greater internal and external customer satisfaction /
Saved in:
| Main Author: | CHASTON, Ian. |
|---|---|
| Format: | Book |
| Call Number: | 658.812 CHA |
| Institution: | Perbadanan Perpustakaan Awam Negeri Perak |
| Library: | Main Library |
| Record Id / ISBN-0: | ppap.567 / 0077076982 |
| Online Public Access Catalog: | Perbadanan Perpustakaan Awam Negeri Perak |
| Published: |
London :
McGraw-Hill Book Co.,
c1993
|
| Series: |
McGraw-Hill marketing for professionals
|
| Subjects: | |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Similar Items
-
Market-driven management : Using the new marketing concept to create a customer-oriented company /
by: WEBSTER, Frederick E.
Published: (1994) -
How to improve your customer service /
by: MACAULAY, Stephen.
Published: (1993) -
Customer care : how to improve competitiveness, staff motivation and profitablity in today's service driven organization /
by: Cook, Sarah
Published: (1992) -
Mengukur kepuasan pelanggan /
by: GERSON, Richard F. -
Customer crisis : turning an unhappy customer into a life-long client /
by: MAHFOOD, Phillip E.
Published: (1993)


